Utility Billing System (UBS)
March 8, 2007
We are all familiar with the phrase “the customer is always right.” We might remind our local car dealer of this point while shopping for the new family mini-van. It might even be used as a rebuttal to the Best Buy sales agent, as she tries to add warranties and service features to our television purchase. However, in some industries we tend to take the consumer for granted and assume he/she will always put up with the status quo.